|
CHI Crown Club Loyalty - Program® Terms
and Conditions
MEMBERSHIP ENROLLMENT
1. To
participate in the CHI Crown Club Loyalty program, a customer must become a
Member. Membership is absolutely free and no initial purchase is required.
Simply fill out a Crown Club Loyalty Enrolment Form accurately, completely
and legibly at any participating CHI store.
Upon completion, the Member will receive his/her own Crown Club
Loyalty card.
2. Only one CHI Crown Club Loyalty Card is available per customer.
3. The CHI
Crown Card is not a credit card. The CHI Crown Card is the property
of Custom Home Interiors & Obvious Advantage Inc. and it may be revoked
at any time by Custom Home Interiors & Obvious Advantage Inc. in its sole
discretion.
4. Each CHI Crown Club Loyalty member (sometimes referred to as a “Member”)
will be issued a CHI Crown Club Loyalty card that has a unique number
ascribed to it and is registered in the Member’s name. CHI Crown Club Loyalty
Members cannot share their account number and account information with anyone
else.
5. CHI Crown Club Loyalty Members must advise Custom Home Interiors &
Obvious Advantage Inc. immediately of any changes of Personal Information (as
hereinafter defined) including name, address, telephone numbers and e-mail
address by completing a new Crown Club Loyalty Enrollment Form, or by
contacting a Customer Service Representative. If Custom Home Interiors &
Obvious Advantage Inc. believes that some of its records are inaccurate, it
may contact the CHI Crown Club Loyalty member to verify its records. Custom
Home Interiors & Obvious Advantage Inc. reserves the right to cancel any CHI
Crown Club Loyalty Card for which it has incomplete or inaccurate Personal
Information and all Crown Club Loyalty Points redemptions on that account may
be blocked. The submission of false or fictitious Personal Information will
result in all the Crown Club Loyalty Points accumulated on an account being
forfeited.
6. Custom Home Interiors & Obvious Advantage Inc. reserves the right to
refuse issuance of a CHI Crown Club Loyalty Card to any customer who does not
follow the prescribed enrollment procedures.
7. Customers participating in the Program must present their personal valid CHI
Crown Club Loyalty Card to collect points and earn rewards. Any unauthorized
reproduction of the CHI Crown Club Loyalty Card may lead to legal prosecution
and forfeiture of all Crown Club Loyalty Points and membership in the
Program.
COLLECTION OF CROWN CLUB
LOYALTY POINTS
8. To collect Crown Club Loyalty Points following enrollment, a CHI Crown
Club Loyalty member must make eligible purchases at participating stores
using their personal valid CHI Crown Club Loyalty Card. The Member’s personal
CHI Crown Club Loyalty Card must be presented to the cashier at a
participating store before the purchase transaction is completed. The
original CHI Crown Club Loyalty Card must be presented at the time of
purchase, no facsimile or just the account number will be accepted. In
addition, no Crown Club Loyalty Points will be awarded once the transaction
is completed.
9. Crown Club Loyalty Points will be awarded at the rate of 1 Crown Club
Loyalty Point for each dollar spent on each separate purchase at
participating stores. Crown Club Loyalty Points will be calculated by
reference to the net (purchase price less discounts) pre-tax total of each
cash register receipt. The total Crown Club Loyalty Points awarded and
reflected on the cash register receipt will be rounded down by the next
portion of a dollar spent. Custom Home Interiors & Obvious Advantage Inc.
may offer special promotions from time to time offering additional Crown Club
Loyalty Points on certain products.
10. Where applicable, Crown Club Loyalty Points will be issued for purchases
made through delivery service by participating stores, provided that the CHI Crown
Club Loyalty member provides the store with his/her personal CHI Crown Club
Loyalty Card number when the delivery order is placed. The CHI Crown Club
Loyalty Card must be presented to the driver for verification at the time of
delivery.
11. Crown Club Loyalty Points will be awarded when a CHI Crown Club Loyalty
member pays for a purchase with a gift card. However, the Member will not be
awarded CHI Crown Club Loyalty Points if he or she uses a gift card to
purchase another gift card or gift cards and, in the event that CHI Crown
Club Loyalty Points are inadvertently awarded, Custom Home Interiors &
Obvious Advantage Inc. reserves the right at any time to revoke these points
without notice. Custom Home Interiors & Obvious Advantage Inc. reserves
the right to add or delete items eligible for Crown Club Loyalty Points’
issuance at any time, at its sole discretion, without notice.
12. All Crown Club Loyalty Points are shown on the final invoice for each
purchase when a CHI Crown Club Loyalty Card is presented before the
completion of the purchase transaction. In the event that Crown Club Loyalty
Points do not appear on a receipt due to a technical failure, they will be
updated on the invoice at a later purchase transaction date. CHI Crown Club
Loyalty Members may also inquire about their Crown Club Loyalty Points
balance through their Customer Service representative or an email request to
info@customhomeinteriors.ca
13. Returns and/or exchanges will be honoured only if the original invoice is
presented at the time of the return and/or exchange. On a return and/or
exchange the Crown Club Loyalty Points will be deducted automatically from
the CHI Crown Club Loyalty member’s card number that was used for the
original purchase (whether or not the CHI Crown Club Loyalty Card is
presented at the time of return and/or exchange). The CHI Crown Club Loyalty
member will be reimbursed for the purchase price shown on the receipt of the
item(s) returned. Upon the return and/or exchange of purchases earned through
the redemption of Crown Club Loyalty Points, all redeemed Crown Club Loyalty
Points will be forfeited and the Member will receive the full value of the
returned product in the form of a Custom Home Interiors & Obvious
Advantage Inc.-branded gift card.
14. All Crown Club Loyalty Points totals, as shown on the cash register
receipts, will be deemed correct unless otherwise substantiated by the Member
by bringing forward evidence satisfactory to Custom Home Interiors &
Obvious Advantage Inc. in its sole discretion. Discrepancies must be
addressed with the Customer Service department within 3 months of the date on
which the discrepancy occurred. Custom Home Interiors & Obvious Advantage
Inc. reserves the right to restrict redemption or put a “hold” on Crown Club
Loyalty Points for up to 45 days from the date the points are posted to an
account.
15. Crown Club Loyalty Points are reduced to zero upon closure of a CHI
Crown Club Loyalty Membership.
16. Upon the death of a CHI Crown Club Loyalty member, the Member’s account
will be closed and any Crown Club Loyalty Points in the account will be
forfeited. Crown Club Loyalty Points are not divisible in the case of
divorce.
17. Should any CHI Crown Club Loyalty member not acquire Crown Club Loyalty
Points for 24 consecutive calendar months, the membership will be deemed to
be inactive and all accumulated Crown Club Loyalty Points will be forfeited.
At that time the CHI Crown Club Loyalty Card Points balance may be reduced to
zero at Custom Home Interiors & Obvious Advantage Inc.’s sole discretion.
Redemption of Points
18. In accordance with Federal and Provincial tax legislation, GST, PST, HST
and any other applicable taxes are calculated and payable by the CHI Crown
Club Loyalty member on the full amount of the purchase price before any reduction
for redeemed rewards.
19. A Member’s Crown Club Loyalty Points balance will be reduced by the
number of points required to obtain the desired point redemption level.
Unredeemed Crown Club Loyalty Points plus any Crown Club Loyalty Points
earned in the current transaction, will remain in the Member’s Crown Club
Loyalty Points account and can be applied to a subsequent transaction.
20. Custom Home Interiors & Obvious Advantage Inc. reserves the right to
add or delete products and services eligible for Crown Club Loyalty Points redemption
at any time, at its sole discretion, without notice.
21. Crown Club Loyalty Points may be redeemed for purchases made through
delivery service by participating stores provided that the CHI Crown Club
Loyalty member informs the store at the time when the delivery order is
placed that he/she wishes to redeem a specified number of Crown Club Loyalty
Points and he/she provides the store with his/her CHI Crown Club Loyalty Card
number. The CHI Crown Club Loyalty Card must be presented to the driver for
validation at the time of delivery.
22. Crown Club Loyalty Points may not be collected or redeemed by any person
other than the CHI Crown Club Loyalty member. CHI Crown Club Loyalty Members
may be required to provide proof of identity when redeeming Crown Club
Loyalty Points to protect the integrity of the Member’s Points balance. Each CHI
Crown Club Loyalty member is responsible to ensure that all Personal
Information is correct and up-to-date and Custom Home Interiors & Obvious
Advantage Inc. reserves the right to block redemptions where the CHI Crown
Club Loyalty member information is inaccurate or incomplete.
23. In case of a lost CHI Crown Club Loyalty Card, upon presentation of
proper identification, a new
Member’s number will be provided to the Member by the Customer Service Department
or at any participating Custom Home Interiors & Obvious Advantage Inc.
store. The accumulated unredeemed Crown Club Loyalty Points balance shall
remain intact. If a lost CHI Crown Club Loyalty Card is found and used by any
other person, all Crown Club Loyalty Points relating to purchases made by
such other person will be credited to the CHI Crown Club Loyalty member’s
account. Custom Home Interiors & Obvious Advantage Inc. assumes no
liability or responsibility for Crown Club Loyalty Points redeemed by any
person(s) prior to the notification to the Customer Service Centre that the CHI
Crown Club Loyalty Card is lost. Any Crown Club Loyalty Points redeemed prior
to notification shall be at the Member’s risk.
24. Custom Home Interiors & Obvious Advantage Inc. will not be liable or
responsible in any manner for any tax consequences which may flow from any
participation in the Crown Club Loyalty Program by any non-Canadian resident,
and where permitted by Custom Home Interiors & Obvious Advantage Inc., by
any corporation, business, charity, partnership or enterprise.
25. From time to time, Custom Home Interiors & Obvious Advantage Inc. may
advertise or offer exclusive offers to select CHI Crown Club Loyalty Members
with respect to which they may redeem Crown Club Loyalty Points for items
other than a discount reward, or receive other benefits or discounts.
26. Crown Club Loyalty Points have no cash value and are not exchangeable for
cash. Except as permitted from time to time by Custom Home Interiors &
Obvious Advantage Inc., Crown Club Loyalty Points cannot be assigned,
exchanged, purchased or given by gift. Crown Club Loyalty Points cannot be
sold, traded, bartered, rented or otherwise disposed of. Crown Club Loyalty
Points are void if sold for cash or any other consideration.
PRIVACY OF INFORMATION
27. Custom Home Interiors & Obvious Advantage Inc. shall maintain
the privacy, security and integrity of all personal information collected
from CHI Crown Club Loyalty Members, such as, but not restricted to: name,
address, telephone numbers, date of birth, account number and purchasing
information (“Personal Information”). This information will be used to credit
the correct membership number account, to communicate with the CHI Crown Club
Loyalty member, to better understand the CHI Crown Club Loyalty member’s
shopping and information needs and to offer the CHI Crown Club Loyalty member
relevant information, products, services and rewards to meet those needs. By
providing the foregoing information to Custom Home Interiors & Obvious
Advantage Inc., you consent to Custom Home Interiors & Obvious Advantage
Inc. using the information for the uses specified herein.
28. On occasion Custom Home Interiors & Obvious Advantage Inc. may
collect additional personal information from CHI Crown Club Loyalty Members
on a voluntary basis through questionnaires or other methods. The CHI Crown
Club Loyalty Membership status of any Member who does not wish to participate
will not be affected.
29. Custom Home Interiors & Obvious Advantage Inc. will not give, rent or
sell its CHI Crown Club Loyalty member lists to any organization or
individual. Custom Home Interiors & Obvious Advantage Inc. will allow
limited and secured access to customer information by authorized entities
under its strict supervision and/or which are contractually bound to maintain
the confidentiality and security of the information solely for the purposes
of assisting Custom Home Interiors & Obvious Advantage Inc. in processing
customer information.
30. CHI Crown Club Loyalty Members have the right to know what information is
held in their CHI Crown Club Loyalty member file and the right to question
and request correction of any erroneous information. There will be no charge
for a Member to gain access to his/her file. To access a Member’s file, a
written request should be sent to: Custom Home Interiors & Obvious
Advantage Inc., 2201 Thurston Dr, Ottawa, Ontario, K1G 6E1. All written
requests will be responded to within a reasonable time frame. If for any
reason access to an account is not granted, the Member will be provided with
a written reason. Custom Home Interiors & Obvious Advantage Inc. will
make all necessary and reasonable corrections to its CHI Crown Club Loyalty
member files with all due diligence.
31. CHI Crown Club Loyalty member information is stored in Custom Home
Interiors & Obvious Advantage Inc.’s confidential databases located in Ottawa,
Ontario. Access to this information will be restricted only to authorized
personnel of Custom Home Interiors & Obvious Advantage Inc..
32. On occasion Custom Home Interiors & Obvious Advantage Inc. may communicate
special offers, information and services to CHI Crown Club Loyalty Members.
Any Member who does not wish to receive these offers may advise the Customer
Service Department.
33. Custom Home Interiors & Obvious Advantage Inc. hereby agrees to respect
and observe the provisions set forth in The Personal Information Protection
and Electronic Documents Act (the “Act”) and any other applicable federal or
provincial legislation. To the extent there is additional protection afforded
to the CHI Crown Club Loyalty member pursuant to the Act or any other
applicable legislation, and same is not set forth herein, Custom Home
Interiors & Obvious Advantage Inc. agrees to take such measures to give
full effect to such additional protection. For more information on how Custom
Home Interiors & Obvious Advantage Inc. respects the privacy of your
personal information.
GENERAL INFORMATION
34. The Crown Club Loyalty Program will terminate at 11:59 p.m. on
December 31, 2016 (the “Termination Date”).
35. CHI Crown Club Loyalty Members will have until March 31, 2017 to redeem their
points using Crown Club Loyalty Points accumulated up to the Termination
Date. Crown Club Loyalty Points will expire at 11:59 p.m. on March 31, 2017
and will not be honoured after such expiration date.
36. Custom Home Interiors & Obvious Advantage Inc. reserves the right to
extend the Program beyond the Termination Date, or terminate the Program at
any time prior to the Termination Date, by providing 30 days notice in Custom
Home Interiors & Obvious Advantage Inc. store flyers and notices posted
in participating stores. If events beyond Custom Home Interiors & Obvious
Advantage Inc.’s control materially affect Custom Home Interiors &
Obvious Advantage Inc.’s ability to operate the Crown Club Loyalty Program,
the Program may be suspended or terminated without notice.
37. Custom Home Interiors & Obvious Advantage Inc. may restrict, suspend
or otherwise alter any aspect of the Crown Club Loyalty Program, without
notice. Any material changes to these Terms and Conditions will be posted
online and a copy of the Terms and Conditions will be made available at each
participating store, upon request.
38. The CHI Crown Club Loyalty member’s signature on the CHI Crown Club
Loyalty Customer Enrollment Form and/or first time usage of a CHI Crown Club
Loyalty Card constitutes agreement by the CHI Crown Club Loyalty member to
all the Terms and Conditions of the Crown Club Loyalty Program.
39. Any abuse by a Member of the Crown Club Loyalty Program’s privileges, any
failure by a Member to follow the Program’s rules, regulations, Terms and
Conditions, or any misrepresentation by a Member may, at Custom Home
Interiors & Obvious Advantage Inc.’s sole discretion, subject the Member
to expulsion from the Program, including forfeiture of all accumulated Crown
Club Loyalty Points.
40. Upon suspension or termination of the Program for any reason whatsoever, Custom
Home Interiors & Obvious Advantage Inc. will have no liability therefore
to any Member and is automatically released from all claims by CHI Crown Club
Loyalty Members in respect of such suspension, termination, forfeiture of Crown
Club Loyalty Points, redemption of Points or otherwise in respect of such
suspension or termination.
41. Every effort has been made to ensure that the information herein is
correct. Custom Home Interiors & Obvious Advantage Inc. is not
responsible for any errors or omissions.
42. Any waiver by Custom Home Interiors & Obvious Advantage Inc. of the
strict observance, performance or compliance by a Member with any of the
Terms and Conditions contained herein, either expressly granted or by course
of conduct, shall be effective only in the specific instance and shall not be
deemed to be a waiver of any rights or remedies of Custom Home Interiors
& Obvious Advantage Inc. as a result of any other failure to observe,
perform or comply with the Terms and Conditions. No delay or omission by Custom
Home Interiors & Obvious Advantage Inc. in exercising any right or remedy
hereunder shall operate as waiver thereof or of any other right or remedy.
43. By redeeming Crown Club Loyalty Points for rewards, the CHI Crown Club
Loyalty member releases Custom Home Interiors & Obvious Advantage Inc.
from any and all liability and claims regarding the redemption and use of the
reward and any loss or damage caused by goods and services supplied as a
reward.
44. Any reference herein to Custom Home Interiors & Obvious Advantage
Inc. refers to Obvious Advantage Inc., its affiliates, and the licensed
operators of the participating stores, as the context requires.
LAST UPDATED: September 1, 2010, with an effective date of September 1, 2010
|
